1. Our Service

Jambo Shopping is an online marketplace platform that connects buyers with independent third-party merchant partners and sellers ("Sellers"). We provide a technology platform that enables Sellers to list, market, and sell a wide variety of products to buyers around the world.

Our Services include, but are not limited to:

• ▪︎A user-friendly website and mobile application for browsing, searching, and purchasing products.
• ▪︎Tools for Sellers to create and manage product listings, inventory, orders, and customer communications.
• ▪︎Secure payment processing infrastructure through third-party providers.
• ▪︎Order management, tracking, and customer support systems.
• ▪︎Search, recommendation, and product comparison features to enhance the shopping experience.

1.3 Our Role as a Marketplace

Jambo Shopping acts as an intermediary marketplace provider. We are not the seller of any products listed on the platform. All sales contracts are formed directly between the buyer and the respective Seller.

We facilitate transactions but do not own, warehouse, manufacture, or control the majority of products sold on the Platform.

2. Eligibility

To use our Services, you must:

• •Be at least 18 years old (or the legal age of majority in your jurisdiction, if higher).
• •Have the full legal right, power, and authority to enter into these Terms and to form a binding contract with us.
• •Not be barred from using the Services under the laws of the United States or any other applicable jurisdiction (including, but not limited to, persons on any U.S. government sanctions or denied persons lists).
• •Reside or be located in a jurisdiction where the use of our Services is legal.
• •Comply with all applicable local, state, federal, and international laws when using the Platform.

By accessing or using the Platform, you represent and warrant that you meet all the above eligibility requirements. If you do not meet these requirements, you must not access or use the Service.

3. Account Registration

You are required to create an account to access our platform and for certain features, such as placing orders, posting reviews, and interacting with Sellers or Buyers.

When registering, you agree to provide accurate, current, and complete information (email address, phone number, shipping address, and any other requested details).

You may register as an individual buyer or, if eligible, as a merchant/seller. Separate registration flows exist for Sellers, which include additional verification steps.

3.1 Account Types

• •Buyer Account: For individuals or households purchasing products (18 years and older).
• •Seller / Merchant Account: For businesses or authorized individuals listing and selling products.
• •Sellers are responsible for all taxes, compliance, product quality, and fulfillment of orders.
• •Seller accounts are subject to additional approval and verification (more details in the Sellers Agreement).

3.2 Accuracy of Information

You are responsible for ensuring that all information associated with your account remains accurate, complete, and up to date. Failure to do so may result in suspension of your account, cancellation of orders, or inability to receive payouts (for Sellers).

3.3 One Account Rule

You agree to maintain only one active account on the Platform unless we have expressly authorized additional accounts in writing.

We may, at our sole discretion, allow a single person or entity to operate both one Buyer Account and one Seller Account. Any abuse of terms or policies, such as self-dealing, review manipulation, ratings manipulation, or engaging in fraudulent activity is strictly prohibited and may result in immediate termination of both accounts.

3.4 Account Security

You are solely responsible for keeping your login credentials confidential and for all activities that occur under your account. Sharing your account with others (whether for personal or business use) is strictly prohibited.

If you suspect any unauthorized access to or use of your account, notify us at jambo.hospat@gmail.com

We are not liable for any loss or damage resulting from your failure to secure your account.

3.5 Identity Verification

Jambo Shopping reserves the right to require identity verification, business verification, or additional due diligence at any time for security, compliance, fraud prevention, or legal reasons. This may include, but is not limited to:

• →Government-issued photo identification (passport, driver's license, national ID, etc.).
• →Business registration documents, tax ID, or EIN (for Sellers).
• →Proof of address.
• →Bank account verification or other financial information.
• →Selfies or live video verification (where necessary).

You agree to provide accurate and complete information and to cooperate fully with any verification requests. Failure to provide requested verification documents or information may result in account suspension, limitation of features, or permanent termination of your account.

We use third-party service providers to perform identity and document verification. Your information will be handled in accordance with our Privacy Policy.

4. Rules and Restrictions (User Conduct and Obligations)

You agree to use the Platform only for lawful purposes and in accordance with these Terms. Any use of the Platform that violates these Rules and Restrictions may result in immediate account suspension or termination, removal of content, and/or legal action.

4.1 Prohibited Products and Activities

You are strictly prohibited from listing, selling, buying, promoting, or facilitating transactions involving:

• ●Counterfeit, replica, pirated goods, or expired products.
• ●Stolen or illegally obtained items.
• ●Controlled substances, illegal drugs, drug paraphernalia, or precursors.
• ●Weapons, firearms, ammunition, explosives, or related accessories.
• ●Hazardous materials, dangerous chemicals, or recalled products.
• ●Human body parts, organs, or remains.
• ●Tobacco, alcohol, or vaping products (unless sold by verified Sellers who comply with all age and licensing requirements).
• ●Adult tools or explicit content that violates our guidelines.
• ●Items that infringe intellectual property rights (trademarks, copyrights, patents, etc.).
• ●Any products prohibited by law in the buyer's or seller's jurisdiction.

4.2 By Accessing or Using the Platform, you Agree to

• •Comply with all applicable local, state, federal, and international laws and regulations.
• •Provide accurate, truthful, and complete information at all times.
• •Use the Platform in good faith and for its intended purpose (only lawful buying and selling of products).
• •Treat staff and other users, buyers, and sellers with respect and professionalism.
• •Promptly update your account and business information if there are changes.
• •Help other users on how to use the platform, but not to abuse it.
• •Cooperate with us and law enforcement in any investigation or verification process.
• •Pay all amounts owed for purchases or seller fees in full and on time.
• •Honor all commitments made in transactions (as a buyer or seller).
• •Immediately report any suspected security breach or illegal activity on the Platform.

4.3 You agree not to

• •Use the Platform for any unlawful, fraudulent, or harmful purpose.
• •Post, list, or sell prohibited, counterfeit, stolen, illegal, infringing, or hazardous items.
• •Manipulate reviews, ratings, or the Platform's reputation system (including fake reviews, self-reviews, or review trading).
• •Engage in any form of fraud, including but not limited to chargeback abuse, refund abuse, fake orders, or intentional misrepresentation.
• •Harass, threaten, intimidate, defraud, or abuse other users, sellers, or Platform staff.
• •Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• •Create or use multiple accounts to evade restrictions, manipulate metrics, or circumvent policies.
• •Scrape, copy, data mine, or use automated tools (bots, crawlers, scripts) to access the Platform without our prior written permission.
• •Upload or transmit viruses, malware, or any code that could damage or interfere with the Platform.
• •Attempt to gain unauthorized access to any user accounts, Seller Centers, or restricted areas of the Platform.
• •Post content that is defamatory, obscene, hateful, pornographic, discriminatory, violent, or otherwise objectionable.
• •Infringe or violate any third-party intellectual property rights, privacy rights, publicity rights, or other proprietary rights.
• •Violate export control laws, sanctions regulations, or any restricted trade rules.
• •Advertise, solicit, or contact users outside of the Platform's official communication tools for commercial purposes.
• •Use the Platform to conduct, promote, or facilitate pyramid schemes, spam, phishing, or other prohibited business activities.

4.4 Seller-Specific Prohibitions

For more details on Sellers' prohibitions, go to the Sellers Agreement. In addition to the above, Sellers agree not to:

• •Misrepresent product condition, origin, quality, or quantity.
• •Fail to fulfill orders or ship products in a timely manner.
• •Engage in price gouging or unfair pricing practices and any other exploitative commercial practices.
• •Violate our Seller Performance Standards.

5. Account Suspension or Termination

5.1

We reserve the right, at our sole discretion and without prior notice, to suspend, restrict, or permanently terminate your account and your access to the Platform at any time for any reason, including but not limited to:

• •Violation of these Terms of Use, the Seller Agreement, or any other Platform policies.
• •Breach of Eligibility requirements.
• •Suspicious, fraudulent, or illegal activity, including chargebacks, fake orders, review manipulation, or refund abuse.
• •Poor seller performance that falls below our Seller Performance Standards (e.g., high Order Defect Rate, excessive late shipments, poor customer feedback).
• •Selling prohibited or illegal products.
• •Complaints from other users or merchants, including harassing, threatening, or abusing buyers, sellers, or Platform staff.
• •Requested by law enforcement or regulatory authorities.
• •Any activity that we reasonably believe harms the Platform, its users, or our reputation.
• •Non-payment of any fees owed to us (for Sellers).
• •Any conduct that we reasonably believe is harmful to the Platform, other users, or our reputation.

We reserve the sole right to determine whether any activity or content violates these Rules and Restrictions. We also reserve the right to report violations to law enforcement authorities where appropriate.

5.2 Effects of Suspension or Termination

Upon suspension or termination:

• •You may lose access to the Platform and your account, order history, saved items, reviews, and any other associated data.
• •Any pending orders may be cancelled.
• •For Sellers: Outstanding payouts may be withheld for a reasonable period to cover potential refunds, chargebacks, or disputes.
• •You remain responsible for any obligations incurred prior to termination (including payment of fees, refunds, or indemnification).
• •You are prohibited from creating an account without our prior written permission.

5.3 Appeals

If your account is suspended or terminated, you may contact us at jambo.hospat@gmail.com to appeal the decision. We will review your appeal at our sole discretion and respond within a reasonable time. However, we are not obligated to reinstate any account.

6. Marketplace and Seller Offerings

6.1 Platform Role

Jambo Shopping operates as a marketplace that connects buyers with independent third-party merchant partners and sellers ("Sellers"). We provide the technology, infrastructure, and services that enable Sellers to list, market, and sell products to buyers. We are not the seller of any products unless we explicitly state otherwise on the product page. All sales contracts are formed directly between the buyer and the respective Seller.

6.2 Platform Fees

All applicable fees are clearly disclosed in the Seller Agreement. By registering as a Seller, you agree to pay all such fees. Fees are non-refundable. As a buyer you agree to pay shipping, handling, delivery, and service fees when buying products on the Platform.

6.3 Buyer Acknowledgment

• •All product listings, descriptions, images, pricing, shipping options, and inventory are created and managed exclusively by the Sellers.
• •Sellers are fully responsible for the accuracy, legality, quality, safety, and fulfillment of their offerings.
• •We do not own, store, or control the products sold by Sellers (except where we explicitly act as the seller).
• •Any disputes, issues, or claims regarding the product (including delivery, quality, returns, refunds, or defects) must be resolved primarily between you and the Seller before reaching our support team.

6.4 No Endorsement or Guarantee

The appearance of any product on the Platform does not mean we endorse, approve, or guarantee the quality, safety, or legitimacy of that product.

7. Communications

7.1 Platform Communications

By creating an account or using the Platform, you consent to receive electronic communications from us, including:

• •Transactional messages (order confirmations, shipping updates, payment receipts, etc.).
• •Account-related notices (security alerts, verification requests, policy updates).
• •Promotional and marketing communications (newsletters, offers, surveys).
• •Customer support messages.

You may opt out of non-essential promotional communications at any time through your account settings or by following the unsubscribe instructions in our emails. However, you cannot opt out of important transactional or legal notices.

7.2 Buyer-Seller Communications

The Platform provides an official messaging system for buyers and sellers to communicate about orders, products, delivery, returns, transactions and other shopping-related reasons. You agree to:

• °Use only the Platform's official messaging tools for all order-related communications.
• °Not share personal contact information (phone numbers, external email addresses, social media handles, etc.), unless required for legitimate fulfillment purposes.
• °Keep all communications professional, respectful, and relevant to the transaction.

7.3 Prohibited Communications

You agree not to use the Platform's communication tools to:

• ●Send spam, unsolicited advertising, or bulk messages.
• ●Harass, threaten, abuse, or intimidate other users.
• ●Send fraudulent, misleading, or deceptive messages.
• ●Share illegal, obscene, discriminatory, or harmful content.

7.4 Recording and Monitoring

We may monitor, review, or store communications made through the Platform for security, fraud prevention, customer support, dispute resolution, and compliance purposes. By using the communication tools, you consent to such monitoring.

7.5 Consent to Electronic Records

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree to the use of electronic signatures and records in connection with your use of the Platform.

8. Purchases and Payments

Buyers are responsible for all applicable fees at checkout, including the product price, shipping charges, duties, service fee, and any other fees shown before you confirm your order.

By placing an order on the Platform, you are making an offer to purchase the product(s) from the specific Seller. All orders are subject to acceptance by the Seller. We reserve the right to (or the Seller may) reject, cancel, or limit any order for any reason, including but not limited to: product unavailability, suspected fraud, pricing errors, or violation of these Terms.

8.1 Pricing and Availability

All prices are set by the Sellers based on what they believe is fair, appropriate, and valuable to their products and business. All product prices are subject to change without notice. Prices displayed exclude shipping, taxes, and any applicable fees unless otherwise stated. We do not guarantee the accuracy of prices, product availability, or descriptions. In the event of pricing errors or significant discrepancies, we or the Seller reserve the right to cancel or modify affected orders.

We encourage Sellers to offer competitive and balanced pricing that provides good value to our buyers. We may provide pricing recommendations, market insights, or performance feedback to help Sellers maintain fair and attractive prices for customers.

8.2 Service Fee

In addition to the product price and shipping costs, buyers agree to pay a Platform Service Fee for the use of Jambo Shopping's marketplace services. This fee helps cover platform maintenance, payment processing, customer support, and other operational costs.

The Service Fee will be calculated as a percentage of the product price and will range between 0.5% and 10%, depending on the product category, seller type, payment method, and promotional campaigns. The exact Service Fee amount will be clearly displayed and itemized at checkout before you confirm your order. This fee is non-refundable except in cases where the entire order is cancelled within the allowed cancellation window (Section 10).

8.3 Payment Methods

You need an accurate, complete, valid, and unexpired working payment card for purchases and payments. All transactions are processed securely through our third-party payment processor "Stripe".

• ▪︎Jambo Shopping is not liable for disputes between buyers and sellers, though we will assist in resolution where possible.
• ▪︎We (or our third-party payment processors) facilitate payment processing on behalf of Sellers. Accepted payment methods will be clearly displayed at checkout.
• ▪︎Ensure the payment method has sufficient funds or credit available for the full transaction amount (including taxes, shipping, and fees).
• ▪︎You represent and warrant that you are legally authorized to use the chosen payment method and that all provided information is true and accurate.

8.4 Payment Authorization and Processing

By completing a purchase, you authorize us or our payment processors to charge your selected payment method for the total amount, including the product price, shipping, taxes, and any other applicable fees.

• ●Payments are processed by trusted third-party payment processor Stripe. We do not store full credit card details on our servers. You agree to be bound by the terms of our payment processor (available on their websites).
• ●We act only as a facilitator of payments on behalf of Sellers. You acknowledge that your payment obligations are to the Seller, not to us.

9. Taxes

As of the Effective Date of these Terms, Jambo Shopping does not have a tax collector partnership and does not collect, calculate, or remit any taxes on behalf of Sellers. No separate tax charges will appear at checkout. Sellers are required to include all applicable taxes in the displayed product prices.

9.1 Platform Role

Jambo Shopping acts solely as a marketplace facilitator and does not assume any responsibility for tax collection, reporting, or remittance. We provide the platform infrastructure but are not a party to the tax obligations between buyers, sellers, and tax authorities.

We are not responsible for any tax liabilities, penalties, or interest incurred by buyers or sellers due to incorrect tax settings, failure to remit taxes, or non-compliance with tax laws. Our role is limited to providing the platform infrastructure, payment processing facilitation, and related services. We do not determine tax rates, collect taxes from buyers, remit taxes to authorities, or assume any responsibility for tax compliance on behalf of Sellers or buyers. Any tax-related tools or information displayed on the Platform are provided for convenience only and should not be relied upon as professional tax advice.

Jambo Shopping does not provide tax advice. Buyers and Sellers are encouraged to consult their own tax professionals regarding their tax obligations.

9.2 Seller Responsibilities

Sellers are solely and fully responsible for:

• ▪︎Determining the correct tax rates applicable to their sales.
• ▪︎Including all required taxes in the product prices they set.
• ▪︎Collecting, reporting, and paying all applicable taxes on sales made through the Platform (including sales tax, use tax, value-added tax VAT, goods and services tax, digital services tax, income tax, and any other taxes required by law).
• ▪︎Complying with all tax registration, invoicing, record-keeping, and audit requirements in every jurisdiction where they sell.
• ▪︎Handling any tax disputes, penalties, or liabilities arising from their transactions on the Platform.

Sellers must provide us with accurate tax information (such as Tax ID, Business Registration, or Exemption Certificates) when requested. Sellers must also comply with additional tax-related obligations set forth in the Seller Agreement. Sellers must not misuse the Platform to avoid tax obligations.

9.3 Buyer Responsibilities

• •Buyers pay applicable taxes through the product prices set by Sellers, which are required to include all relevant taxes as determined by the Seller.
• •Buyers are solely responsible for any additional taxes, duties, or levies that may be due in their jurisdiction (such as use taxes, import duties, VAT not collected at checkout, or other local taxes) that are not included in the Seller's price.

Jambo Shopping does not collect, report, or remit such additional taxes and bears no responsibility for any unpaid taxes, penalties, or interest owed by buyers or sellers to any tax authority.

9.4 International Transactions

For international cross-border sales, buyers and sellers are responsible for all applicable import and export duties, customs fees, value-added taxes (VAT), and any other taxes or charges imposed by the destination country. Sellers are responsible for complying with export documentation, licensing, and tax requirements in their jurisdiction.

Jambo Shopping does not have its own delivery carriers or logistics network. For cross-border transactions, the buyer and seller are expected to communicate directly and make their own arrangements for shipping and delivery methods. Jambo Shopping is not involved in, and bears no responsibility for, any shipping arrangements, customs clearance, or related issues in international transactions.

9.5 Future Changes

This tax setup is subject to change in the future if Jambo Shopping establishes partnerships with tax collection services, delivery carrier companies, logistics providers, or other service partners. In such cases, we may begin collecting, reporting, or remitting taxes on behalf of Sellers where required by law or as part of expanded services. Any material changes to our tax practices will be communicated to users, and the updated Terms of Use will apply.

10. Cancellations, Exchanges, Returns, and Refunds

All cancellations, exchanges, returns, and refunds are subject to the policies below. The specific Seller's return policy (displayed on the seller market page). Policies are designed to balance buyer protection with fairness to Sellers.

10.1 Order Cancellations

You may cancel your order only within 12 hours of successfully placing it, ensuring the order has not yet been processed or shipped by the Seller.

• °To cancel, go to your account menu → My orders and request cancellation (where the option is available).
• °If eligible, you will receive a full refund (including shipping fees) back to your original payment method or via another method we deem appropriate.
• °No cancellations are allowed after 12 hours from the time the order was placed.
• °Once the Seller has processed or shipped the order, cancellation is no longer possible.
• °We or the Seller reserve the right to cancel any order at any time for reasons such as product unavailability, suspected fraud, or violation of these Terms.

10.2 Exchanges

Exchanges are handled directly by the Seller and must be requested within 12 hours after delivery completion (as confirmed by tracking).

• ■You must present your email receipt or in-app order receipt as proof of purchase.
• ■The item must be in its original, unused, and resalable condition with all original packaging, tags, and accessories intact.
• ■Sellers are not obligated to accept exchanges if they reasonably determine that the product has been used, broken, damaged, tampered with, or is in worse condition than when delivered.
• ■The buyer is responsible for returning the original item (unless the Seller agrees otherwise). Approved exchanges will result in shipment of the replacement item once the returned item is received and inspected by the Seller.
• ■Before shipping or returning the item back to the seller, you must take pictures of the acceptable reasonable(e.g: leaks, broken, expiration, etc).
• ■All exchange requests are subject to product availability.

10.3 Returns and Refunds

Returns and refunds must be initiated within the timeframe specified by the Seller (or within 12-hour platform minimum standards). You must always provide your email receipt or in-app receipt as proof of purchase.

Failure to provide accurate, complete, and up-to-date shipping address or give no clear instructions for your delivery will result in no refund.

Non-Refundable Items (subject to Seller policy and law):

• ●Personalized, customized, or made-to-order items.
• ●Perishable goods (except when spoiled or expired upon delivery);
• ●Items marked as "Final Sale" or "Non-Returnable" (where permitted by law).
• ●Digital products, software, or downloadable content once delivered.

• ○You must take pictures of the reasonable damage on the item to support your complaint (e.g: leaks, broken, expiration, etc).
• ○You maintain the title of return item until it gets to its final designated location.

Acceptable Reasons for Returns and Refunds include:

• □The item was delivered damaged, defective, broken, or not functioning as described.
• □The item is materially different from the description, images, or specifications on the product page ("Not as Described").
• □The item is expired, has passed its shelf life, or is perishable and spoiled upon arrival.
• □You received the wrong item or incorrect quantity.
• □The item was damaged in transit (with visible external damage to packaging).

Return Process and Costs

• •All return shipping costs and applicable fees are at the buyer's expenses.
• •You must return the item in its original condition with all tags, packaging, and accessories.
• •The Seller has the right to inspect returned items. Refunds may be denied or partially issued if the item shows signs of being used, misused, damage caused by the buyer, or if return conditions are not met.
• •Approved refunds will be processed to your original payment method within 5–14 business days after the Seller receives and inspects the returned item.

11. Shipping and Delivery

We understand that timely and reliable shipping and delivery are essential for a positive shopping experience. We work with our merchant partners and Sellers to facilitate smooth delivery of purchased items while setting clear expectations for all parties. We facilitate the connection between buyers and Sellers but do not control or guarantee shipping performance. We may introduce additional logistics partnerships in the future to improve delivery experiences.

11.1 Seller Responsibility

Jambo Shopping does not own, warehouse, or ship products listed on the Platform. Shipping and delivery are primarily managed by the individual Sellers or their chosen carriers.

Each Seller is responsible for:

• –Properly packaging, labeling, and shipping orders in accordance with their stated shipping policy and our Seller Performance Standards.
• –Providing valid tracking details once the order is shipped (including updates for Order Placed, Shipped, In Transit, and Delivered statuses).
• –Ensuring the order is delivered to the correct buyer's address in good condition.
• –Following any specific delivery instructions or notes provided by the buyer at checkout (If provided).
• –Promptly updating the buyer with the reason for any delay and an updated estimated delivery time.
• –Handling delivery issues, lost packages, or damaged goods in accordance with Jambo return policy and their market return policy.
• –Maintaining accurate inventory and shipping capabilities to minimize cancellations and delays.

Sellers must make reasonable efforts to fulfill orders promptly and reliably. Repeated failure to meet these responsibilities may result in account restrictions or termination under our Seller Performance Standards.

11.2 Shipping Costs and Delivery Timelines

You agree to pay all shipping, handling, and service fee charges (including taxes when available) displayed and itemized at checkout. These fees may vary depending on factors such as the:

• →Distance between the buyer's delivery address and the seller's store or warehouse.
• →Shipping method selected.
• →Package weight and dimensions, and any applicable surcharges.

Estimated delivery dates provided by Sellers are estimates only and are not guaranteed. Actual delivery times may vary significantly due to:

• ●Carrier schedules and capacity.
• ●Weather conditions, natural disasters, or force majeure events.
• ●Holidays, peak seasons, or high-volume periods.
• ●Customs clearance delays or import/export requirements (for international shipments).
• ●Address verification issues or delivery attempts.
• ●Other unforeseen circumstances beyond the control of the Seller or Jambo Shopping.

Sellers make reasonable efforts to meet the estimated timelines, but Jambo Shopping does not guarantee or assume responsibility for any delays in delivery.

You acknowledge that:

• ▪︎Shipping and delivery costs on the Jambo Shopping platform start from a minimum base rate determined by factors such as package weight, dimensions, and destination.
• ▪︎Sellers have the right to charge additional delivery costs if they reasonably believe the displayed shipping fee is insufficient due to actual distance, weather conditions, fuel surcharges, weight adjustments, export/import fees, or other carrier-related expenses. Any additional charges will be discussed transparently between the seller and buyer via in-app chat or email before the order is processed or shipped.
• ▪︎Sellers have the right to cancel any order if the buyer is unwilling or unable to meet the agreed-upon shipping and delivery costs after discussion.
• ▪︎Shipping fees are generally non-refundable once the order has been shipped.
• ▪︎Buyers are responsible for providing a complete and accurate delivery address. Incorrect or incomplete addresses may result in additional fees, delivery delays, or order cancellation for which the buyer is responsible.
• ▪︎In the event of a failed delivery attempt due to buyer unavailability or address issues, the buyer may be charged for redelivery or return shipping costs.

Sellers make reasonable efforts to provide accurate shipping estimates, but actual costs and timelines may vary. Jambo Shopping is not liable for any additional shipping charges or related disputes between buyers and sellers.

11.3 Buyer Responsibilities

To ensure smooth shipping and delivery, you agree to:

• •Provide accurate, complete, and up-to-date shipping addresses at checkout.
• •Be available to receive the delivery or make appropriate arrangements (e.g., leave clear instructions for porch delivery).
• •Review all shipping details and estimated timelines before confirming your order.
• •Promptly report any delivery issues through the Platform within the 12-hours required timeframe.
• •Cooperate with the Seller and carrier for any delivery attempts, redeliveries, or issue resolution.
• •Comply with any local delivery requirements or restrictions in your area.

Failure to meet these responsibilities may result in delayed delivery, additional fees, or loss of eligibility for refunds.

Buyers can monitor their order status in real-time through their account (Go to the menu page, click my orders where you can see your live order tracking and orders history).

11.4 Delivery Problems

While Sellers handle fulfillment, we actively support buyers when issues arise:

• ▪︎Dispute Resolution Tools: You can easily open a dispute through your account if an order is delayed, lost, or arrives damaged. If approved (after review), we may request the seller to refund, exchange, or re-ship for non-delivered, lost packages, or significantly damaged items.
• ▪︎Mediation Support: Our support team helps facilitate communication between you and the Seller and may intervene to reach a fair resolution.
• ▪︎Performance Monitoring: We monitor Seller delivery performance and may restrict or remove Sellers who repeatedly fail to deliver reliably.
• ▪︎Guidance and Resources: We provide clear instructions in the Help Center on how to track orders, report issues, and file claims.
• ▪︎Escalation Options: If a Seller is unresponsive, you can escalate the case directly to Platform Support team for review. Go to your in-app chat → report this chat or go to settings → report issues or → file claims.

11.5 Risk of Loss

Sellers are fully responsible for:

• ›The Buyer is responsible for the risk of loss, damage, or theft after the product has been physically delivered to the shipping address provided. Once the product is delivered to your shipping address, it is technically considered to be under your possession.
• ›The Seller is responsible for the product, including loss, damage, or destruction, until the product is successfully delivered to the buyer's shipping address. This includes responsibility during transit and for any damage caused by the carrier.

• ●Safe packaging and proper labeling of the product.
• ●Any loss or damage that occurs while the product is in transit.
• ●Damage caused by the shipping carrier.
• ●Any issues that arise before the product is delivered to the seller.

Exceptions and Remedies

If the product is lost, damaged, or arrives in unsatisfactory condition, you may be eligible for a refund, replacement, or other remedy under the Seller's return policy or under our Platform Policies (see Section 9.1-3). You must report such issues promptly through the Platform.

JAMBO Shopping is not liable for any loss, damage, or delay occurring during shipping. All claims should be directed to the Seller in the first instance.

12. Intellectual Property

All content, features, design, logos, trademarks, service marks, trade names, graphics, images, software, code, and other materials on the Platform (collectively, the "Platform IP") are owned by Jambo Shopping, our licensors, or our affiliates. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal or authorized commercial use strictly in accordance with these Terms.

You agree not to:

• –Copy, modify, reproduce, distribute, publish, display, or create derivative works of any Platform IP.
• –Reverse engineer, decompile, or attempt to extract the source code of the Platform.
• –Use any robots, spiders, or automated tools to scrape or extract data.
• –Remove or alter any copyright, trademark, or other proprietary notices.

12.1 User and Seller Content

By posting, uploading, listing, or submitting any content on the Platform (including product listings, images, descriptions, reviews, or messages), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content for the purpose of operating, promoting, and improving the Platform. You retain ownership of your content, subject to the license granted above.

12.2 Seller Intellectual Property Obligations

Sellers are solely responsible for ensuring that their product listings, images, descriptions, branding, and all related content do not infringe the intellectual property rights of any third party (including copyrights, trademarks, patents, or trade secrets).

Sellers represent and warrant that:

• ○They have all necessary rights, licenses, and permissions to sell the products and use the content they upload.
• ○Their listings will not infringe any third-party rights.

12.3 DMCA and Takedown Policy (United States)

If you believe that any content on the Platform infringes your copyright, you may submit a DMCA takedown notice to our designated copyright agent at jambo.hospat@gmail.com. Your notice must include all required elements under the Digital Millennium Copyright Act. We reserve the right to remove or disable access to allegedly infringing content pending resolution. Repeat infringers may have their accounts terminated.

12.4 Consequences of Violation

You agree not to upload, post, or transmit any content that infringes the intellectual property rights of others. We take intellectual property rights seriously and will respond to valid infringement notices. Any violation of this Intellectual Property section may result in immediate account suspension or permanent termination, removal of infringing content, and legal action. You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your infringement of third-party intellectual property rights.

Jambo Shopping Is Not Liable for IP Violations

Jambo Shopping is not liable or responsible for any intellectual property rights violation by any user, buyer, or seller on the Platform. We do not pre-screen or verify the intellectual property rights of listings or content uploaded by users or Sellers. Any claims regarding intellectual property infringement must be directed to the responsible user or Seller. We act only as an intermediary marketplace and disclaim any liability for such violations.

13. Disclaimers

14. Limitation of Liability

15. Indemnification

You agree to fully cooperate in the defense of any such claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will not be required to provide further defense but will remain responsible for all indemnity obligations.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law principles.

16.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Platform shall be instituted exclusively in the state or federal courts located in Maricopa County, Arizona. You irrevocably consent and submit to the personal jurisdiction of such courts for any such action or proceeding and waive any objection to venue in such courts.

16.3 Informal Dispute Resolution

Before initiating any formal arbitration or legal proceeding, you agree to attempt to resolve any Dispute informally with us. To do so, please send a written notice describing the nature of the Dispute, the specific relief you are seeking, and your contact information (Name, Phone number, User ID) to jambo.hospat@gmail.com.

We will make a good faith effort to resolve the Dispute informally within ninety (90) days of receiving your written notice. If the Dispute is not resolved within this period, either party may then proceed to binding arbitration as described in Section 17. This informal dispute resolution process is a mandatory prerequisite to arbitration. Failure to comply with this process may result in the dismissal of any arbitration or legal claim.

16.4 Exceptions

Notwithstanding the foregoing provisions, the following matters shall not be subject to informal dispute resolution or binding arbitration and shall instead be brought exclusively in the state or federal courts located in Maricopa County, Arizona:

• ●Claims by Jambo Shopping for injunctive relief or other equitable remedies to protect its intellectual property rights (including copyrights, trademarks, patents, or trade secrets).
• ●Disputes relating to the validity, enforceability, or infringement of Jambo Shopping's intellectual property.
• ●Claims for theft, piracy, unauthorized use of intellectual property, or violations of the Computer Fraud and Abuse Act or similar laws.
• ●Any matter where arbitration is prohibited by applicable law.
• ●Disputes that fall within the jurisdiction of a small claims court (provided they are brought on an individual basis).

For any disputes falling under these exceptions, you and Jambo Shopping agree to submit to the exclusive personal jurisdiction and venue of the state or federal courts located in Maricopa County, Arizona.

17. Binding Arbitration

Please read this section carefully — it affects your legal rights.

(i) Arbitration Agreement

You and Jambo Shopping agree that any dispute will be resolved by binding arbitration on an individual basis only. You waive any right to a jury trial and agree that the arbitrator's decision shall be final and binding.

(ii) Class Action Waiver

(iii) Arbitration Procedure

The arbitration will be conducted in Maricopa County, Arizona, unless both parties agree otherwise.

• ■The arbitration shall be conducted in English.
• ■Each party shall bear its own costs and attorneys' fees, except that Jambo Shopping will pay any AAA filing fees and arbitrator fees to the extent required by law for the arbitration to proceed.
• ■The arbitrator shall apply Arizona law and may award any relief that would be available in a court of law.
• ■The arbitrator's decision shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.

(iv) Exceptions to Arbitration

This arbitration agreement does not apply to:

• ●Claims for injunctive relief, specific performance, or other equitable remedies to protect Jambo Shopping's intellectual property rights (including copyrights, trademarks, trade secrets, or patents).
• ●Disputes that qualify for resolution in small claims court in the applicable jurisdiction (provided the claim is brought on an individual basis only).
• ●Claims where applicable law prohibits mandatory arbitration or the class action waiver.
• ●Any dispute relating to or arising from accusations of theft, piracy, unauthorized use of intellectual property, or violations of the Computer Fraud and Abuse Act or similar anti-hacking laws.

This arbitration provision shall survive the termination of your account or these Terms. For any disputes falling under these exceptions, the parties agree to submit exclusively to the jurisdiction of the state or federal courts located in Maricopa County, Arizona, as provided in Section 18.

(v) Opt-Out

You may opt out of this arbitration agreement by sending a written notice to jambo.hospat@gmail.com within thirty (30) days of the date you first accepted these Terms. The notice must include your full name, account email, phone number, user ID, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, the remaining provisions of these Terms will continue to apply.

18. Governing Law and Venue

18.1 Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them or the Platform shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law principles.

18.2 Venue

You agree that any legal action, lawsuit, or proceeding arising out of or relating to these Terms, your use of the Platform, or any products purchased thereon shall be instituted exclusively in the state or federal courts located in Maricopa County, Arizona. You irrevocably consent to the personal jurisdiction and exclusive venue of such courts and waive any objection to the laying of venue in these courts. You further waive any claim that such courts are an inconvenient forum.

18.3 Exceptions

Notwithstanding the above, Jambo Shopping may seek injunctive relief or other equitable remedies in any court of competent jurisdiction for any actual or threatened infringement of its intellectual property rights or violations of these Terms that could cause irreparable harm.

19. Miscellaneous

19.1 Entire Agreement

These Terms of Use, together with our Privacy Policy, any applicable Seller Agreement, and any other policies or agreements expressly incorporated by reference, constitute the complete and entire agreement between you and Jambo Shopping with respect to your access to and use of the Platform. They supersede and replace all prior or contemporaneous agreements, understandings, representations, warranties, communications, or proposals, whether oral or written, regarding the subject matter hereof. No oral or written information or advice given by Jambo Shopping or its representatives shall create any warranty or in any way increase the scope of these Terms.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect and remain enforceable to the fullest extent permitted by applicable law. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction, nor shall it affect the validity or enforceability of the remaining provisions of these Terms.

19.2 Waiver

No failure or delay by Jambo Shopping in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right. Any waiver of any provision of these Terms must be in writing and signed by Jambo Shopping to be effective. A waiver of any breach shall not constitute a waiver of any subsequent or other breach.

19.3 Assignment

You may not assign, transfer, delegate, or sublicense these Terms or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. Jambo Shopping may assign, transfer, or delegate these Terms or any of its rights or obligations without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

19.4 Survival

All provisions of these Terms that by their nature should survive termination or expiration shall continue in full force and effect after any termination of your account, deletion of your content, or expiration of these Terms. This includes, without limitation:

• •Disclaimers and "AS IS" provisions (Section 13).
• •Limitation of Liability (Section 14).
• •Indemnification obligations (Section 15).
• •Intellectual Property rights and licenses (Section 12).
• •Governing Law, Dispute Resolution, and Arbitration (Sections 16–18).
• •Confidentiality and data protection obligations.
• •Tax responsibilities (Section 9).
• •Any provisions relating to unpaid fees, refunds, or outstanding obligations.

These surviving provisions shall remain binding on you and Jambo Shopping indefinitely or until the applicable statute of limitations expires.

19.5 Electronic Communications and Signatures

You consent and agree to receive all communications, agreements, notices, disclosures, invoices, receipts, and other communications from Jambo Shopping electronically. Such electronic communications may be sent via email to the address associated with your account, via text message through your account phone number, through in-app notifications, or by posting on the Platform. You agree that all electronic communications satisfy any legal requirement that such communications be in writing. You further agree that electronic signatures (including those made through the Platform's checkout or account processes) shall have the same legal effect, validity, and enforceability as traditional handwritten signatures on paper documents.

19.6 Export Compliance and Sanctions

You agree to comply with all applicable export control laws, trade sanctions, embargoes, and restricted trade regulations of the United States and other relevant jurisdictions (including those administered by the U.S. Department of Treasury's Office of Foreign Assets Control (OFAC), the U.S. Department of Commerce, and other authorities).

You represent and warrant that:

• ●You are not located in, or a national or resident of, any country or territory subject to comprehensive U.S. sanctions or embargo.
• ●You are not identified on any U.S. government restricted persons lists (such as the Specially Designated Nationals list or Denied Persons List).
• ●You will not use the Platform to export, re-export, or transfer any products, technology, or services in violation of applicable export control or sanctions laws.

Jambo Shopping reserves the right to restrict or terminate access to the Platform for users in sanctioned countries or for users who violate these export compliance obligations.

20. Report and Escalation

At Jambo Shopping, we take the security of your personal information, payment details, spending activity, and overall shopping experience very seriously. We are committed to maintaining a safe, trustworthy, and fair marketplace for everyone. We strongly encourage you to report any issues, violations, or concerns you encounter while using the Platform.

⚠ Important Warning

False, malicious, or bad-faith reports may result in account suspension or termination. Jambo Shopping reserves the sole right to determine whether a report is made in good faith. You are fully responsible for the accuracy and legitimacy of any report you submit. Misuse of the reporting system is strictly prohibited and may lead to legal consequences.

Reporting Process

When submitting any report, please provide as much detail as possible, including:

• •Your User ID and registered email address.
• •A clear description of the issue.
• •The reason you are reporting it.
• •Supporting evidence (screenshots, order numbers, chat logs, etc.).
• •Any relevant user or seller information (User ID, username, order ID, etc.).

Reports can be submitted through the in-app "Report" feature, Help Center, or by emailing jambo.hospat@gmail.com.

20.1 Reporting Technical Issues

We encourage you to report any technical problems you encounter, such as:

• ▪︎Payment failures or processing errors.
• ▪︎Inability to update your profile, payment methods, or account information.
• ▪︎Issues with your Seller dashboard or listings.
• ▪︎App crashes, loading problems, search malfunctions, or other platform bugs.

Prompt reporting helps us resolve technical issues quickly and improve the Platform for all users.

20.2 Reporting a Seller

You may report a Seller if you experience:

• ▪︎Fraudulent or misleading listings.
• ▪︎Sale of prohibited, counterfeit, or illegal items.
• ▪︎Delivery problems (non-delivery, damaged goods, significantly not-as-described items).
• ▪︎Inappropriate, harassing, or unprofessional communication in in-app chat.
• ▪︎Poor seller performance or violation of our Seller policies.

20.3 Reporting a Buyer

You may report a Buyer if you experience:

• ▪︎Fraudulent activity (e.g., chargeback abuse or fake orders).
• ▪︎Inappropriate, harassing, or abusive communication in in-app chat.
• ▪︎Other violations of our buyer policies.

20.4 Suggestions and Feedback

We warmly welcome your suggestions and ideas to improve the Platform. You may submit feedback regarding:

• ○New features you would like to see.
• ○Improvements to the user interface or shopping experience.
• ○Enhancements to seller tools or buyer protection.
• ○Any other ideas that could make Jambo Shopping better.

Your input is highly valued and helps shape the future of our marketplace.

20.5 Our Response and Escalation

All reports and suggestions are taken seriously and reviewed by our support team. We aim to acknowledge valid reports within 48 hours and provide updates on the resolution process where appropriate. In serious cases (such as fraud or policy violations), we may suspend accounts, remove content, or take other appropriate actions. Thank you for helping us maintain a safe and high-quality marketplace.

21. Changes to These Terms

These Terms of Use are subject to change at any time in our sole discretion. We may update, modify, or revise them when we:

• •Introduce new features, services, or functionality to the Platform.
• •Change our business practices, policies, or operational requirements.
• •Establish partnerships with tax collection services, delivery carrier companies, logistics providers, or other service providers.
• •Comply with new legal or regulatory obligations.
• •Improve user experience, security, or performance of the Platform.
• •Address feedback from our community or resolve disputes.
• •Or for any other reason we deem necessary.

When we make material changes, we will notify you by posting the updated Terms on the Platform with a new Effective Date at the top of the document and/or by sending an email notification to the address associated with your account (where feasible). Your continued use of the Platform after the Effective Date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Platform immediately and may close your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be available on the Platform.