Account Creation and Management

Your personal information is used to create and verify your account. We use this information to let you log in, recover your password, and manage your profile. Contact information helps us send important account notifications like password resets, security alerts, and order notifications.

Personalize Your Shopping Experience

We use your personal information to analyze your order history, wishlist, browsing behavior, and preferences to recommend products you might like. This makes your account feel tailored — showing relevant search results, promotions, and deals.

Processing Orders and Transactions

Your personal information is used to complete purchases, process payments, and arrange deliveries. We share necessary details with sellers (e.g. your ordered items, shipping address and your email address) so they can fulfill your orders. We also use this information for refund and return purposes.

Customer Support and Communication

Your contact information and order history allow our support team to help you quickly tracking orders, handling returns, resolving issues, providing support for your questions, feedback and managing complaints, and/or disputes. We may send you updates about your account activity, promotions, or new features (You may opt out of non-essential promotional communications at any time through your account settings).

Communication between Buyers and Sellers

We use personal information to facilitate communication between buyers and sellers, Processing transactions and payments, assessing advance withdrawal requests from Sellers and providing logistics and delivery services, supporting Sellers with logistics and delivery.

Security and Fraud Prevention

We use your personal information to detect suspicious activity, prevent fraud, and protect the security of our customers, the security of our platform, and other users. Also prevent unauthorized access to your account and/or use of service.

Communicate with You

We use your personal information to communicate with you in relation to Jambo Services via phone, or email.

Improving the App

We use your personal information to aggregate and anonymize data from your account to help us understand how users shop and improve features and analyze performance, fix errors, and improve the usability and effectiveness of our services.

3.1 With Sellers and Merchants

When you make a purchase on our marketplace: Your order details, shipping address, and contact information are shared with the seller so they can prepare and ship your items. Your reviews and ratings may be publicly visible on the product page.

3.2 For Legal Reasons and Safety

We may disclose your information if required by law: To comply with court orders, subpoenas, or government requests. To prevent fraud, investigate violations of our Terms of Service, or protect the rights, property, or safety of our company, users, or the public. In response to legal processes or national security requests.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of company assets, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred by email or in-app notification.

3.4 With Potential Service Providers (Vendors)

As we are in our early growing stage, we have not partnered with any service provider yet. As we expand our national and global reach, we may share only necessary information to partnered providers to perform services on our behalf. These include:

• Payment processors (Stripe) – to process debt/credit cards and payments securely.
• Delivery and logistics partners – to ship your orders and provide tracking.
• Cloud hosting and storage providers – to securely store your data.
• Customer support platforms – to help us respond to your messages faster.

All these providers will be contractually required to protect your data and can only use it for the purposes we specify. As for now, all your personal information and transactions are safely secured by Jambo Shopping (base44).

3.5 With Your Consent

We will share your information in any other way only if you explicitly agree to it.

General Rights

You have the right to access, update, or delete your personal information (subject to legal and business requirements). You can do so in the settings.

If you don't want to receive in-app notifications or marketing emails from us, you can opt-out marketing by stopping receiving promotional emails and notifications in the app settings. You can choose not to provide certain information, but this affects your ability to take advantage of some of our Services.

Rights and Choices for Buyers (Shoppers)

As a buyer, you can:

• View and manage your order history, wishlist, addresses, and payment methods in your account menu.
• Delete individual orders or your entire account (this will cancel pending orders and may affect refunds/returns).
• Opt-out of personalized recommendations and targeted advertising.
• Edit or remove saved payment methods, delivery address, phone number. Hide or delete reviews you posted.

Rights and Choices for Sellers (Merchants)

As a seller on our marketplace, in addition to general rights, you have additional controls related to your business data:

• Access and export your sales reports, payout history, and buyer feedback data.
• Request deletion of your seller account (this will archive active listings and may require settling outstanding orders/payouts first).
• Manage visibility of your business information (store name, contact details, business address) shown to buyers.

⚠️ Important for Sellers: Certain data (such as completed order records, tax documents, and reviews) must be retained for legal, accounting, and fraud prevention reasons even after you close your store. Deleting your seller account does not automatically delete buyer reviews or order records associated with past transactions.

Current Data Storage and Processing

Your personal information is primarily collected and stored in the United States. At this stage, we have minimal third-party partners. Most data processing is handled directly by our core team and a small number of essential service providers (such as base44, and cloud hosting providers and basic analytics tools).

Potential Future International Transfers

As the app grows, we may transfer, store, or process your personal information in other countries, including but not limited to: Countries where our future cloud servers, support teams, or new service providers are located. Jurisdictions where sellers or delivery partners may operate (if we expand internationally). We may transfer data for purposes such as providing global marketplace features (connecting buyers and sellers across borders).

How We Will Protect Your Data

Whenever we make international transfers in the future, we will ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) or other approved transfer mechanisms
• Data processing agreements that require strong protection standards
• Regular reviews of our partners' security practices.

We will only work with service providers who can demonstrate adequate data protection measures.

Acknowledgement

By using our Services, you understand and consent to the potential transfer of your information to countries outside your home country, which may have different data protection rules. We are committed to protecting your data regardless of where it is processed.